Last Updated on June 1, 2026.
Introduction
At Cosmo Bio USA (the “Company” or “We”), we respect your privacy and are committed to protecting it through our compliance with this policy.
This policy describes the types of information we may collect from you or that you may provide when you visit this website (our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies to information we collect:
- On this Website.
- In e-mail, text and other electronic messages between you and this Website.
- Through surveys, inquiry forms, and questionnaires submitted via this Website.
- When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
Please read this policy carefully to understand our policies and practices regarding your information. If you do not agree with our policies and practices, your choice is not to use our website. By accessing or using this website, you agree to this privacy policy.
Children Under the Age Of 13
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
Information We Collect About You and How We Collect It
We collect several types of information from and about customers of our website, including information:
- By which you may be personally identified, such as name, postal address, email address, telephone number, company/institutional affiliation, or any other identifier by which you may be contacted online or offline (“personal information”).
- That is about you but individually does not identify you (such as professional interests or research fields).
- About your internet connection, the equipment you use to access our Website, and usage details.
We collect this information directly from you when you provide it to us (including filling out contact forms, registration forms, and market research surveys) and automatically as you navigate through the site via cookies and other tracking technologies.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:
- To present our website and its contents to you.
- To provide you with information, products, or services that you request from us.
- To send you promotional materials, newsletters, product updates, and marketing communications that we believe may interest you based on your interactions, survey responses, or inquiries on our Website (Marketing and Promotional Purposes).
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our website or any products or services we offer.
- To fulfill any other purpose for which you provide it, or for any other purpose with your consent.
Disclosure Of Your Information
We may disclose aggregated information about our users without restriction. We may disclose personal information that we collect or you provide as described in this policy:
- To our parent company (Cosmo Bio Co., Ltd. in Japan), subsidiaries, and affiliates.
- To contractors, service providers, and other third parties we use to support our business (such as email marketing platforms and CRM systems) who are bound by contractual obligations to keep personal information confidential.
- To comply with any court order, law, or legal process.
- If we believe disclosure is necessary to protect the rights, property, or safety of the Company, our customers, or others.
Choices About How We Use And Disclose Your Information
We strive to provide you with choices regarding your personal information.
- Marketing Communications: If you do not wish to have your email address used by the Company to promote our products or services, you can opt-out at any time by clicking the "Unsubscribe" link at the bottom of our marketing emails, or by sending us an email stating your request via our contact link.
- Tracking Technologies: You can set your browser to refuse all or some browser cookies.
State Privacy Notices (Including California)
This section provides additional details for residents of California and other U.S. states with comprehensive privacy laws.
1. Information We Collect and Disclose
In the preceding 12 months, the Company has collected and disclosed the following categories of personal information for business purposes (such as order fulfillment and marketing): Identifiers (name, email, address), Commercial Information (purchase history), and Internet/Network Activity (IP address, cookie data). We do not sell your personal information for monetary compensation, nor do we share your personal information for cross-context behavioral advertising without your explicit options to opt-out.
2. Your Rights Under Applicable State Laws (including CPRA)
If you are a resident of California or a state with similar regulations, you have the right to request:
- Right to Know/Access: Access to the specific pieces of personal information we collected about you.
- Right to Delete: Deletion of the personal information we collected from you, subject to certain legal exceptions (e.g. maintaining data to fulfill an active order).
- Right to Correct: Correction of inaccurate personal information that we maintain about you.
- Right to Opt-Out of Sale or Sharing: The right to direct a business that sells or shares personal information to stop doing so. CBU does not sell or share data, but you may exercise your opt-out rights for any future promotional distributions.
To exercise any of these rights, please submit a verifiable request to us via our Contact Form or via our customer support inbox at support@cosmobiousa.com. We will not discriminate against you for exercising any of your privacy rights.
3. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing products, services, marketing updates, or complying with legal, accounting, or reporting requirements.
International Customers and GDPR Compliance
CBU operates globally and serves as a window for international customers, including those in the European Economic Area (EEA), the United Kingdom (UK), Asia, Africa, and other global regions.
If you are visiting our website from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where our servers are located. By providing your information, you acknowledge this transfer.
For EEA and UK Customers (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal information based on the following legal bases:
- Consent: Where you have given clear consent for us to process your data for a specific purpose (e.g. subscribing to a newsletter or filling out a survey).
- Contract: Where processing is necessary for a contract we have with you (e.g. processing an order).
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights (e.g. improving our products and responding to business inquiries).
You have specific rights under the GDPR, including the right to access, rectify, or erase your data, the right to data portability, and the right to withdraw your consent at any time. To exercise these rights, please contact us. We ensure appropriate safeguards are in place to protect your data in compliance with international standards.
For Asian Customers
We respect the personal information protection frameworks of Asian countries, including Japan’s Act on the Protection of Personal Information (APPI). We ensure that any customer data shared between CBU and our parent company in Japan is handled with the highest level of security, strictly within the scope of specified business collaboration and authorized customer service.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure, and any transmission of personal information is at your own risk.
Changes To Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page.
Contact Information
To ask questions or comment about this privacy policy and our privacy practices, or to exercise your privacy rights, please contact us via our Contact Form or at support@cosmobiousa.com.