Shipping & Returns

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Shipping & Returns

Shipping Lead Time:
Orders received for in stock items before 1:00pm PST will be shipped that day, if possible. Some items are not kept in stock in our US office and must be ordered from Japan. Please allow ~2 weeks delivery for items that must be acquired from abroad.

Service Options:
The shipping service selected depends on the items' required shipping conditions. If your order is urgent, we will do our best to accommodate your needs. Orders may be split up, and items may be shipped at different speeds, depending on the nature of the order. We will use our discretion in regards to splitting order with the goal of increasing efficacy and reducing shipping costs. If you would like to use your FedEx or UPS account, please inform us when you are placing your order. 

Cold Items:
Items that must be kept cold (4 degrees, -20 degrees, or -70 degrees) will ship on gel pack or dry ice using FedEx Express service. The cost is typically $50-$70.

Dry Ice Fee:
Dry ice shipments are subject to a $30 fee. 

Room Temperature Items:
Items that are stable at room temperature may be shipped using FedEx Ground service or FedEx 2nd Day service, at the discretion of the shipper. Ground service is typically $12-$15, and 2nd Day service is typically $20-$30.

We will do our best to fulfill requests to return material. In order to maintain the quality of our products and continue to provide competitive prices, however, certain items may not be returned, including refrigerated or frozen products; items which have passed their expiration dates; and products missing labels or parts. Returns accepted for items ordered in error may be subject to a 20% processing fee, and all returns must be returned within 90 days of purchase. 

See Terms and Conditions for more information regarding Returns and Cancellations