Ordering / Bulk Ordering
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Ordering / Bulk Ordering

Ordering / Bulk Ordering

Cosmo Bio USA (CBU) serves customers in North and South America; if you are outside these regions, please order from Cosmo Bio Tokyo Export Website, https://www.cosmobio.com/


Ordering Online:
We can accept credit cards (Mastercard and Visa) and Amazon Pay through our online purchasing system. Once your order is received, your credit card will be preauthorized for the cost of your item(s) and a $110 shipping and handling fee. This does not reflect actual cost of shipping--the shipping and handling fee will be determined at the time of shipment and is impacted by weight, speed, and dry ice fees.


Ordering by phone, fax, or email:
Phone: 760-431-4600
Fax: 760-431-4604
Email: info@cosmobiousa.com


You are also able to place any order by phone, fax, or email. You must contact us to place your order if any of the following circumstances apply to you: bulk or special quoted pricing, prepayment by wire transfer, promotional pricing, or American Express/Discover payment.

Word file found here. Fillable PDF found here. Note: FireFox/Safari users - Download file first to enter information within Acrobat. (form is not directly fillable online as of yet for these browsers.) To download - right click pdf link and Select "Save Link As ... "

POs are subject to pre-approved Net 30 terms, unless specified otherwise. Find the Credit Application here to apply for Net 30 terms. 


Lead time:
Some items are not kept in stock in the US office and must be ordered from the manufacturer; thus, allow two weeks for delivery. In some cases, it may take longer than two weeks to receive your item. We will try our best to contact you in the event that you item will take longer than two weeks, but we do not guarantee it. If you would like a more accurate lead time on your item, or if you would like to inform us of a required time table, please contact us. Orders that are delayed beyond our control (due to manufacturing time, import approval, or other) cannot be cancelled.


International Orders:
International customers in North and South America are welcome to order online. They will be contacted to confirm broker selection. The recipient is responsible for all custom's fees. International orders may be subject to order minimums.


Importing:
Import permits are not required to obtain CBU products (exceptions listed below). CBU will handle the import of all items. 

Exception: Items beginning in "KOU-" must be shipped directly to the customer. Due to their components, these items require a customer-specific import permit. Please see here for more information.


Terms and Conditions:
Ordering from Cosmo Bio USA indicates acceptance of our Terms and Conditions of Sale.

Special Circumstances:
In the even that an item is not kept in stock or has a minimum purchase required, the online system may say "Call for Pricing". This includes, but is not limited to: 
Koma Biotech items: Koma Biotech orders have a $300 minimum
KOU items: KOU orders require an import permit
AXS Lymphoprep tubes: 5 box minimum for 2mL x 30 tubes